What's included in your stay — and what costs extra
Your nightly rate at Massanutten Resort covers your room or condo, complimentary on-site parking, and access to core resort amenities covered by the mandatory per‑bedroom Resort Fee (Wi‑Fi, indoor and seasonal outdoor pools, fitness centers, hot tubs, and select courts). Many activities, WaterPark day passes, spa treatments, some dining, equipment rentals, and event/booked experiences cost extra. Check-in is 5:00 p.m. and check-out is 10:00 a.m.; the person checking in must be at least 21 and provide a major credit card and photo ID.
In this guide
What the nightly rate and resort fee include
Your room or condo rate covers the sleeping unit you reserved (room types include Room, Woodstone One Bedroom Deluxe Condo with Spa Tub/ Kitchen, Eagle Trace 1 Bedroom Condo with Kitchen, Regal Vistas 2 Bedroom Presidential Condo with Spa Tub/ Kitchen, and the several Summit and Woodstone two‑bedroom condo types).
In addition, Massanutten charges a mandatory Resort Fee per bedroom, per night. That Resort Fee covers on‑site Wi‑Fi, access to indoor and seasonal outdoor pools, fitness centers and classes, hot tubs, and select sports courts plus playgrounds, parks, and select trails.
- Complimentary Wi‑Fi in most condos, hotel rooms and common areas (condo Wi‑Fi often listed as unrestricted for unlimited devices).
- Access to two indoor pools and seasonal outdoor pools (children’s pool and hot tubs included in resort amenities).
- Use of Fitness & Rec Club facilities and selected fitness classes (age restrictions apply for some areas).
| Included item | Notes |
|---|---|
| Wi‑Fi | Complimentary in most lodging and common areas; condo Wi‑Fi reported as higher speed |
| Pools & hot tubs | Indoor and seasonal outdoor pools, children’s pool and hot tubs covered by Resort Fee |
| Fitness center & classes | Access included; Fitness & Rec Club membership covers pool, courts and classes (age limits apply) |
What's not included (pay‑as‑you‑go items)
Many on‑site services and attractions are priced separately. These commonly charge per person or per use and are not covered by the Resort Fee or your room rate unless a package specifically says otherwise.
Expect separate charges for WaterPark day passes, spa treatments, equipment rentals, some special activities, and most food and beverage purchases.
- Massanutten WaterPark day passes and certain WaterPark attractions (the Indoor WaterPark is open year‑round; public day passes are sold).
- Spa treatments at The Spa at Massanutten (bookings and prices are separate; spa is open daily 10 a.m.–6 p.m.).
- Ski/snowboard lift tickets, equipment rentals, lessons, and seasonal adventure activities (zipline, horseback rides, go‑karts).
- Most restaurant meals and bar drinks (on‑site venues include Base Camp, Campfire Grill, Elevations Cocktail Lounge, Lift Coffee Bar, Sweetz, The Snack Shack, Splash's Bar & Grill).
| Service | Usually paid separately |
|---|---|
| WaterPark admission | Day tickets not confirmed as covered by Resort Fee |
| Spa services | Book and pay separately; appointments recommended 1–2 weeks in advance |
| Dining & drinks | Restaurants and bars charge à la carte (no automatic meal plan) |
Pools, WaterPark and recreation — what you can use
Resort Fee covers access to the resort’s pools (two indoor pools and seasonal outdoor pools), hot tubs, and select recreation courts. There are also unguarded, building‑specific leisure pools at some condominium buildings that require key access for guests of those buildings.
The Indoor WaterPark is maintained at about 84°F year‑round and operates on its own schedule; it sells day passes to the public, so WaterPark admission should be confirmed separately if you plan to use it.
- Indoor WaterPark (84°F year‑round) — day passes are available to non‑guests.
- Fitness & Rec Club indoor 25‑meter pool, children’s pool and family hot tub — lap and open swim schedules vary.
- Woodstone and Regal Vista leisure pools — some pools require building key access or front desk authorization.
- Pool rules: only bottled water on pool decks; children under 12 must be accompanied by an adult 18+ in recreation center pools.
| Pool type | Access |
|---|---|
| Indoor WaterPark | Open year‑round; admission often sold separately |
| Fitness & Rec Club pool | Included with Resort Fee / club access; age and schedule restrictions apply |
| Building leisure pools (Woodstone/Regal Vista) | Restricted to building owners/guests or via front desk key |
Dining and bars — what to expect to pay for
Massanutten operates a mix of quick‑service counters and sit‑down restaurants; meals and drinks are typically charged à la carte. No published all‑inclusive meal plan is included with standard room rates or the Resort Fee.
Some dining locations inside or adjacent to the WaterPark allow entry without WaterPark admission (for example, Sweetz and Splash's Bar & Grill are accessible to the public on varying schedules), while other counters on the WaterPark floor (like The Snack Shack) require WaterPark admission.
- Campfire Grill — breakfast buffet on weekends and dinner service (hours vary); reservations recommended for dinner.
- Base Camp — slopeside bar & grill with indoor/outdoor seating; lunch and dinner service.
- Lift Coffee Bar and Sweetz — coffee and sweet treats with separate hours; Sweetz is near the Indoor WaterPark entrance.
- Splash's Bar & Grill and The Snack Shack — WaterPark dining; check whether admission is required for each venue.
| Venue | Notes on access |
|---|---|
| Base Camp | Open to guests and public; no resort reservation required |
| The Snack Shack | Located on WaterPark floor — WaterPark admission required |
| Sweetz | Accessible without WaterPark admission; hours vary |
Pets, fees and service‑animal rules
Dogs are permitted only in designated pet‑friendly units with advance approval. You must get approval before arrival; unapproved pets can lead to heavy cleaning and damage charges.
The pet fee for approved dogs is listed as $225 per dog (under 70 lbs) with a maximum of two dogs per reservation; service animals defined by the ADA are permitted across the property and are not subject to the pet fee.
- Only dogs are allowed under the Resort Pet Policy; other pets require prior approval (or are not allowed).
- Pets must be kept on a leash (6 ft max) unless in a designated fenced dog area; pets are not allowed inside many public indoor spaces (WaterPark, Spa, indoor dining, etc.).
- Non‑approved pets may result in a nonrefundable charge of up to $500 per day for cleaning and restoration.
| Pet rule | Detail |
|---|---|
| Approval required | Advance approval must be obtained before bringing a dog |
| Fee | $225 per dog (under 70 lbs), max two dogs per reservation — applies to designated dog‑friendly condos/rooms |
| Service animals | ADA‑defined service animals allowed; emotional support animals do not automatically qualify |
Check‑in/out, deposits and useful policies
Standard check‑in time for condo/hotel reservations is 5:00 p.m.; early arrivals can pre‑register at the Front Desk to use resort facilities before the room is ready. Check‑out is promptly at 10:00 a.m.; express check‑out is available.
Reservations and check‑ins must be made by and checked in under the name of someone 21 or older. A refundable credit‑card deposit for incidental charges is collected at check‑in, and guests must present a government photo ID and credit card.
- Minimum age to book/check in: 21 (the policy applies to the person making the reservation; children of all ages are welcome).
- Quiet hours are enforced from 11:00 p.m. to 7:00 a.m.
- Accepted payment methods vary by source — credit cards are standard; cash acceptance is not guaranteed. Contact the Front Desk for specifics.
| Policy | Key points |
|---|---|
| Check‑in / Check‑out | 5:00 p.m. check‑in (may vary), 10:00 a.m. check‑out |
| Deposit/ID | Photo ID and major credit card required; refundable incidental deposit collected |
| Booking age | Reservation holder must be 21 or older |
